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The Tax and Duty Manual Part 37-00-36 has been updated accordingly as follows.

  • New section ‘Customer Service Standards’ (Section 1.3).
  • Decommissioning of Secure eMail (Section 5)
  • Separate ‘Submitting and managing Enquiries’ sections for Agents and Individuals (Sections 8 & 9).
  • Clients’ Tax Reference Numbers will display in the Enquiries Record of ROS agents (Section 9.1, Fig 14).
  • New section ‘Facilities common to both agents and individuals’ (Section 10).
  • Facility to enable Revenue staff initiate contacts with all ROS customers.
  • New section ‘Index of figures (screenshots)’ (Appendix C)

(Source: Revenue)

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All the best,
The Team at Jefferson

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