1 Duration
1.1 Any Service Agreement shall remain in force until the end of the Initial Term (min. 12 months) unless otherwise specified and shall continue thereafter until the expiry of not less than 3 months’ written notice to expire on or any time after the expiry of the Initial Term.
2 Support
2.1 The Services shall include the Company providing a support service via telephone and email to nominated, properly trained members of the Clients staff. The charge for this support service is inherent in the charges set out in the Schedule of Fees, but where deemed appropriate by the Company, a review of the usage of this support can be carried out and an extra charge may be levied if excessive use of the support service is determined. The Client will be notified of any such increases in advance applied once agreed with the client.
3 Data Protection, Confidentiality and Intellectual Property
Data Protection (view the DPA that appends this agreement)
Confidential Information & Intellectual Property
3.1 Both parties shall keep confidential and not disclose to any third party any confidential information which it acquires from the other party as a result of discussions, negotiations and/or any other communications in connection with the Services including without limitation all information disclosed by a party to the other party including oral, visual and written or electronic information and without prejudice to the generality of the foregoing shall include any data, information relating to a party’s operations, processes, business intentions, product information, market opportunities, suppliers, clients, trade secrets, financial affairs and other information of commercial value (“Confidential Information”) and under no circumstances shall a party use any such Confidential Information for commercial benefit either of a party and/or its subsidiaries or affiliates or any of its directors or senior management. The provisions of this clause shall continue notwithstanding termination of this Agreement.
3.2 The provisions of clause 3.1 shall not apply to the whole or any part of the Confidential Information to the extent that it is in the public domain otherwise than as a result of a breach of this Clause 3 by the Company or required to be disclosed by law or by lawful authority.
3.3 Nothing in this Agreement shall operate so as to prevent the Company or the Client or their staff from making use of knowledge acquired, (unless this constitutes Confidential Information) principles learned or experience gained during the execution of this Agreement where such use does not amount to an infringement of the other party’s intellectual property rights.
3.4 Patent, copyright and other industrial and intellectual property rights in all programs written by the Company will be vested in the Company which reserves the right to use these programs or any parts of them for any other applications. In so far as the Client is permitted to use any of the programs written by the Company, it shall have an individual, non-exclusive, non-transferrable licence to do so for the duration of this Agreement.
4 Information
4.1 Unless otherwise agreed in writing it shall be the responsibility of the Client to submit data in agreed format to the Company for processing by the day agreed and by the time agreed and to obtain return of same and such data shall be transferred at the Client’s expense between the Client’s Premises and the Company’s Premises specified herein.
4.2 The Client shall authorise its bank to accept electronic media from the Company if necessary for the provision of the Services.
4.3 The Client expressly warrants and represents that all information including data which is passed to the Company is accurate and correct. The Client shall validate the information contained in the payroll and sign off on payment to employee bank accounts before authorising the Company to proceed with payment to employee bank accounts.
4.4 The Client agrees that during the course of this Agreement and for a period of 12 months following the date of termination thereof for whatsoever reason, it will not without the prior written consent of the Company, induce, solicit or attempt to solicit any employee of the Company to leave his or her employment with the Company with a view to being employed by the Client save that nothing shall prevent the Client from employing any employee of the Company who responds to a public advertisement placed by the Client or where the European Communities (Protection of Employees on Transfer of Undertakings) Regulations 2003 applies.
4.5 Subject to clause 3 hereof, the Company reserves the right, save as otherwise agreed between the parties, that during the period of this Agreement the Company may disclose, communicate, announce, advertise, notify, refer to promotional materials or make known to any party any aspect of this Agreement, publicly or otherwise.
4.6 During the currency of this Agreement the Company shall provide the Services during the hours of 9am to 5.00pm Monday through Thursday, and 9am to 4pm on Friday, excluding public holidays.
5 Fees and Payment
5.1 The Client shall pay to the Company in respect of the Services provided here under the amounts set out in the Schedule of Fees together with value added tax and any other tax or levy which may be imposed, upon and subject to the terms and conditions of this Agreement.
5.2 The fees shown in your Schedule of Fees are estimated on work volumes based on the number of individuals processed for which the Services are to be provided at the time of entering into this Agreement. If at any time the processing work carried out by the Company for the Client shall be in excess of such work volumes, the Company reserves the right to quote the Client (and once agreed) charge the Client in respect of such additional work at its then applicable rates.
5.3 The Company may during this Agreement give notice to the Client of its intention to increase the fees for the Services provided. Any such fee increase shall come into force 90 days after the date of such notice provided however that no such increase shall become effective until the expiry of the Initial Term.
5.4 Unless otherwise provided all invoices are payable within 30 days of issue and for ongoing Services will be issued on a monthly basis (or quarterly if specified). In the event of any query on any Company invoice and providing the query is submitted to the Company in writing on or before the 14th day of receipt of the invoice, then the Company accepts that a reasonable delay may occur before payment is made of the portion of the invoice which is queried.
5.5 The Company reserves the right to charge interest on overdue accounts at a rate prescribed by the European Communities (Late Payment in Commercial Transactions) Regulations 2002, such interest will be calculated monthly and added to the principal sum outstanding. If any query is raised in connection with all or part of an invoice this shall not affect the due date on which payment of the balance of the invoice shall be made.
6 Liability
6.1 Without prejudice to any other rights and remedies available to the Client under this Agreement where the Client becomes aware that the Company has not performed the Services in accordance with this Agreement it shall, in a reasonable timeframe, inform or notify the Company of that failure so that the Company can take appropriate steps to rectify the alleged failure.
6.2 Save for death, personal injury, or fraud the Company’s entire aggregate liability under or in connection with this Agreement (arising from contract, negligence, tort or otherwise) in respect of any and all events is limited to an amount equal to the total annual recurring charge for Services provided under this Agreement.
6.3 Except as expressly provided for by law the Company shall in no circumstances be liable in contract, tort or otherwise for any indirect, economic or consequential damage, loss, injury or expense of any nature whatsoever.
6.4 The Client shall indemnify the Company against any and all claims for loss, damage, liabilities, expenses or injury to third parties including but not limited to any revenue or taxation authority, any governmental authority, pension trustee and/or any employee, director or officer of the Client arising out of or connected in any way whatsoever with the Services provided by the Company other than caused by the Company’s own negligence or wilful default.
6.5 For the avoidance of doubt the Company does not accept responsibility for loss or damage howsoever arising from or as the consequence of the Client’s act, default or negligence including but not restricted to the following: –
(a) errors in sending of information;
(b) illegible information on documents;
(c) faulty, damaged, incomplete or incorrect payroll information supplied to the Company;
(d) the late arrival or non-arrival of data to be processed;
(e) incorrect data supplied or data out of specified sequence or in a non-agreed format;
(f) variations in the data received from those detailed in your Services Schedule;
(g) failure to detect errors in any work carried out by the Company which the Client has undertaken to check;
(h) deficient test data (where test data is required) supplied by the Client which fails to show configuration faults;
(I) program or system design faults in programs which are the property of or licensed by the Client from a third party;
(j) the failure by the Client to implement reasonable recommendations in respect of or solutions to faults previously advised by the Company
(k) the use of the Services in combination with software not supplied by or agreed with Jefferson.
In the event that any of the happenings to which this clause relates should necessitate additional work and/or costs the Company reserves the right to charge a fair and reasonable fee and to revise delivery dates.
7 Termination/Suspension
7.1 Either party has the right to terminate or suspend the Services on written notice if the other party has committed a material breach of any of the provisions of this Agreement or persistent breaches of any provisions of this Agreement. The Company has the right to suspend the provision of Services (and ultimately terminate Services altogether) if any account remains overdue past 45 days or there are persistent occurrences of any account being overdue.
7.2 Subject to 7.1, any termination of this Agreement shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or at law and shall not affect any accrued rights or liabilities of either party, nor the coming into or continuance in force of any provision hereof which is expressed or by implication intended to come into or continue in force on or after such termination.
7.3 If the Client shall terminate this Agreement where no material breach has occurred (for convenience) before the end of the Initial Term, the Client agrees to pay to the Company on its final invoice, the sum of the fees payable in respect of the remainder of the Initial Period at the rate payable with all sums due to the Company before (a) the final payroll run; and/or (b) any final payment upload; and/or (c) any final reports, payslips, statutory forms, or requested data exports are provided.
7.4 Upon termination of this Agreement, howsoever arising, the Company shall, unless otherwise agreed, immediately cause all data, files, records, and/or Confidential Information belonging to the Client to be digitally wiped from our servers in accordance with our Data Retention Policy. The Client can request specific file exports or formats of their data for transitional purposes and a quote and subsequent charge (once agreed by Client) will apply.
7.5 Any additional work, which is reasonably undertaken by the Company as a result of the termination of this Agreement and specifically requested by the Client, shall be charged to the Client at fees then prevailing or as quoted and agreed for.
7.6 Any request for extension to your service past the notice date will result in an increased fee for unscheduled processing. This fee is 1.75 times the fees as quoted under your Schedule of Fees and will continue until services cease or a new contract has been agreed.
8.Alterations
8.1 Any request by the Client for alteration to the Services laid down in a quotation by the Company or any acceptance of such alteration by the Company or any change to this Agreement shall be made in writing. Agreement must be reached by both parties concerning revised timing and fees resulting from such changes before they are implemented.
9 Notices
9.1 Any notice required to be given hereunder shall be in writing and may be given or by email (to sales@jefferson.ie) or express pre-paid registered post. In the case of the Company, such notice shall be sent Sales Department at the Registered Office of the Company specified hereon or to such other address as the Company may designate for the purposes of this Agreement by notice given in accordance with the provisions of this clause. In the case of the Client, such notice shall be sent to the address specified hereon or such other address as the Client may from time to time notify to the Company by notice given in accordance with the provisions of this clause. Any such notice shall be deemed to be received at the time of delivery in respect of personal delivery, forty-eight hours after posting in the case of pre-paid letter and upon confirmation of receipt in the case email sent to the email address of either party applicable to the addresses referred to above.
10 Whole Agreement
10.1 No representation or statement made by any of the Company’s representatives prior to the date of this Agreement shall be binding. This Agreement (together with any documents specifically incorporated herein) shall constitute the entire Agreement between the two parties and supersedes all prior agreements between the parties regarding the subject matter hereof, without prejudice to any rights and liabilities of the parties arising prior to the date hereof, and the Company makes no warranties express or implied by law or otherwise other then any express warranties contained in this Agreement and the implied terms under the Sale of Goods and Supply of service Act, 1980 (as amended) are hereby excluded to the fullest extent permissible by law.
10.2 The provisions, terms and conditions of this Agreement shall prevail notwithstanding any variances with the terms and conditions of any order submitted by the Client in respect of such Services and shall apply to any subsequent orders by that Client.
11 Force Majeure
11.1 Neither party shall be liable to perform its obligations under this Agreement wherever and to the extent to which the fulfilment of its obligations is prevented, frustrated, impeded and /or delayed as a consequence of any of the following (whether happening in Ireland or elsewhere); force majeure, Act of God, terrorism, refusal of license or other government act, fire explosion, storm, accident, industrial dispute, hostilities, strikes, labour difficulties, inability to obtain materials or anything beyond the party’s control.
12 Severance
12.1 If any term or provision hereof (or part thereof) is held by any court of competent jurisdiction, to be void or invalid, this shall not affect the validity of any other term or provision.
13 Waiver
13.1 No delay or failure by either party to exercise any of its powers, rights or remedies under this Agreement will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
14 Prevailing Nature
14.1 In the event of any conflict or inconsistency between these terms and conditions and any of the Schedules or other documents forming part of this Agreement, the provisions of these terms and conditions shall prevail except where they conflict with the Special Conditions in which case the Special Conditions shall prevail.
15 Assignment
15.1 This Agreement shall not be assigned, charged, transferred or otherwise disposed of in whole or in part by either party without the prior written consent of the other party which shall not be unreasonably withheld or delayed, but either party may assign the Agreement without consent to its successor or any entity acquiring all or substantially all of the assets of the party.
16 Governing Law
16.1 This Agreement shall be governed by and construed in accordance with the laws of Ireland and the Client hereby irrevocably submits to the exclusive jurisdiction of the Irish courts in connection therewith.
17 Headings
17.1 The headings of this Agreement are for convenience only and shall not affect their interpretation.